To be able to return an article the following different scenarios can occur.

1.) The product has been damaged during transport. The package will be checked upon receipt and if there is any external damage it will be necessary to leave it reflected in the shipment signed by the transport company and notify us in less than 24 hours. Ideally, at that moment, take a picture of the damage that the package presents.

Once we have received the product, we will check whether the interior is in perfect condition or not.

2.) Defective products. If the product has any anomaly in terms of its operation you have 7 business days to return it, for this you will have to contact us at so we can help you process it.

Only returns of items that meet these characteristics will be accepted:

  • Its use has not gone beyond the mere verification of the nature and proper functioning.
  • It is inside its original packaging.
  • Include your warranty and corresponding manuals.
  • Include a copy of the invoice or sales receipt.

In either of the two scenarios we will organize with the customer to repair the item or replace it if in case it is not possible to repair it, Elitewebshop put maximum effort so that the customer is always satisfied.

In cases where our after-sales department detects that the returned product has been tampered with by the customer, the return will not be accepted.

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